Portfolio
AI Telemedicine Platform
Intelligent telemedicine platform combining secure video consultations with AI-powered symptom triage, clinical documentation assistance, and patient engagement.
Project Overview
Syncore Online designed and built an AI-enhanced telemedicine platform that combines secure video consultations with intelligent automation. The platform addresses the growing demand for accessible, efficient healthcare delivery while reducing administrative burden on providers through AI-powered workflows.
The solution integrates large language models (LLMs) for symptom triage, clinical documentation assistance, and patient engagement—all within a HIPAA-compliant, secure architecture. Patients benefit from faster routing and clearer pre-consultation guidance; providers benefit from reduced documentation time and AI-assisted note generation.
The Challenge
- Reduce provider burnout by automating documentation and administrative tasks
- Improve patient flow through intelligent triage and routing before consultations
- Integrate AI capabilities while maintaining HIPAA compliance and clinical safety
- Support both web and mobile for patients and providers across devices
- Ensure scalability for growing patient volumes and new AI features
Syncore Online Solution
- AI-powered symptom triage using LLMs to collect and categorize patient concerns before consultation
- Video consultation platform with integrated EHR workflows and e-prescribing
- LLM-assisted clinical documentation: draft notes from consultation transcripts with provider review
- Patient-facing AI chatbot for scheduling, FAQs, post-visit follow-up, and medication reminders
- Secure, HIPAA-ready cloud architecture with encryption, audit logging, and access controls
- Mobile apps for patients and providers with offline-capable features where appropriate
Features & Capabilities Delivered
AI Symptom Triage
Pre-consultation intake powered by LLMs. Patients describe symptoms; the system categorizes urgency, suggests appropriate visit types, and prepares a summary for the provider—reducing no-shows and improving first-contact efficiency.
Video Consultations
Secure, high-quality video visits with screen sharing, recording (with consent), and integration with scheduling and EHR. Supports group visits and specialist referrals.
Clinical Documentation AI
LLM-assisted note generation from consultation transcripts. Drafts structured clinical notes (SOAP, progress notes) for provider review and sign-off, cutting documentation time significantly.
Patient Engagement Chatbot
24/7 AI chatbot for scheduling, answering common questions, post-visit follow-up, and medication reminders. Reduces front-desk load and improves patient satisfaction.
EHR & Prescription Integration
Integration with existing EHR systems and e-prescribing workflows. Secure data exchange for patient history, lab results, and prescription fulfillment.
Analytics & Reporting
Dashboards for utilization, triage accuracy, AI performance metrics, and compliance reporting. Supports continuous improvement of AI models and workflows.
Technology Stack
Secure, AI-ready architecture designed for healthcare compliance, scalability, and clinical safety.
AI & LLM
Web + Mobile
Backend
Compliance & Security
Cloud & DevOps
Production hosting, CI/CD, monitoring, and scalable deployment for healthcare workloads.
Business Impact
- Reduced provider documentation time by 40%+ through AI-assisted note generation
- Improved patient flow and triage accuracy with intelligent pre-consultation routing
- Increased patient satisfaction through 24/7 chatbot support and faster scheduling
- Enabled scalable telemedicine delivery with AI-ready architecture for future enhancements